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Shipping and Returns

Shipping Policy

  • Online or phone orders placed Monday – Friday by 1:00 p.m. (EST) will be processed for shipment that day, pending verification of billing and shipping information.
  • Orders placed after 1:00 p.m. (EST) will be processed for shipment the next business day.
  • Orders placed online Saturday and Sunday will be processed for shipment on Monday.
  • In the event Monday is a holiday, i.e. Labor Day, the order will be processed the following Tuesday.
  • To place orders by phone, Customer Service hours are Monday thru Friday 9am – 5pm (EST).
  • All orders are shipped via USPS.
  • Standard delivery time is 5 – 7 business days, depending on location.
  • For faster processing and delivery, we also offer expedited shipping services upon request, at an additional charge.

ADDITIONAL INFORMATION REGARDING YOUR SHIPMENT:

  • Please note that refunds will not be issued for any order that is refused or abandoned by intended recipient or orders that cannot be delivered due to address error.
  • All orders will be shipped with a verified USPS tracking number for online tracking and delivery confirmation.
  • Reship orders (replacing undelivered/lost items) will ship UPS Signature Required, which costs the Customer will be responsible for.
  • Customer Service MUST be notified of any damaged or missing items within 3 days of receipt.
  • APO Addresses will be shipped via USPS**Unless an upgraded shipping service was selected at checkout

WE CURRENTLY ONLY SHIP TO THE U.S.

OUR 30-DAY MONEY BACK GUARANTEE

Your complete satisfaction is our goal. We proudly stand behind the quality of our products, and if for any reason you are not satisfied with your purchase within 30 days of receipt, we will gladly refund the cost of the merchandise, less shipping.

Do you offer overnight shipping?
Yes, please contact us via email, chat or phone for a quote for overnight shipping to your address.

Do you ship to Canada?
We’re sorry, at this time we do not ship to Canada. We ship to the United States and to Puerto Rico only.

 

Return Policy

Terms and Conditions:

Items may be returned or exchanged for any reason.

  • Send the item(s) back to us within 30 days of receipt, and we will refund your purchase price, less the original shipping cost.
  • The customer will be responsible for the cost of shipping items back to us.
  • However, if you return an item because it has a defect, or if an error was made on our part, include a copy of the shipping receipt with your package so we can refund your shipping costs.

If the items purchased exceed a 30-day supply, you must return the unused items in order to receive a full refund.

Exchanging unopened items:

  • If the new item costs more than the original purchased item, the customer will be responsible for the difference.
  • If the new item, costs less than the original purchased item, we will refund you the difference

Return Shipping Instructions:

  1. Place the item(s) you are returning in sturdy packaging and make sure they fit securely.
  2. Make a copy of the receipt that came with your original order, highlight or circle the item(s) you are returning, clearly indicate whether you want a refund or an exchange, and place the copy of the receipt in the box along with the item(s).

Our 30 Day Money Back Guarantee:
Your complete satisfaction is our goal. We proudly stand behind the quality of our products, and if for any reason you are not satisfied with your purchase within 30 days of receipt, we will gladly refund the cost of the merchandise, less shipping.