Yes! The shiftMD app is completely free to download, and completely free to use to send patients product recommendations.
If you would like to unlock the earnings you make when you recommend products through shiftMD, you can also do that free of charge by joining the shiftMD Inner Circle. By opting in to this elite group of healthcare providers, you are able to transfer your shiftMD earnings to your bank or PayPal account at any time. In exchange for this free access to your shiftMD funds, all that’s required of you is a brief monthly check-in with shiftMD’s Provider Success Team.
If you’d like to unlock your shiftMD earnings but don’t want to commit to monthly check-ins, you can also pay a flat, yearly fee of $299
Can I create an account for my group practice?
You sure can. You can either create an individual provider account for yourself or add other users in your group to your account.
Is there a desktop version?
shiftMD is fully mobile, meaning you can only access it on your iOS- and Android-supported smartphones and tablets.
How many devices can I install the app on?
The shiftMD app can be installed in up to 2 devices per user (your mobile device and an iPad).
Do I have to be a licensed healthcare provider to download the app?
You must have a valid NPI and an active medical license to be able to register on the shiftMD app. That includes MDs, DOs, NDs, PAs, and ARNPs. Medical Assistants and Adminstrators can be added to your account.
Can I add my own products to the store?
shiftMD is a closed marketplace offering products that are very carefully curated. If you would like to submit a product that is not currently on the platform for review, please contact firstname.lastname@example.org or send a message through the shiftMD app in the Help section. Only active users can submit product recommendations. We are very selective in what is offered, but we’re always open to the next great thing!
What does Duration of Therapy (DOT) mean?
When recommending products to patients, you will notice you are able to set a Duration of Therapy (DOT) for certain items. This feature allows providers to dictate how long they want their patients to take the product they are recommending.
Say you are recommending a product that contains 30 capsules per bottle, and the recommended dosage is one capsule per day, and you want your patient to take the product for 90 days. When recommending through shiftMD, you can simply set the DOT for three months, meaning your patient will get three shipments of the product, spaced out over the course of three months.
What type of products are available to recommend through the app?
Currently, the app features first-line, non-prescription healthcare products, supplements, and medical devices in the fields of female healthcare, reproductive endocrinology and infertility and therapeutic dermatology. Suggestions are often fielded from our current healthcare providers that are then vetted by our medical advisory board. The products have to be best-in-class and provide benefits over what is currently recommended outside the platform. The shiftMD team is constantly on the lookout for these products to add to its expertly curated digital marketplace.
Are prescription products available in the marketplace?
No, shiftMD strictly offers non-prescription, cash-pay, over-the-counter products. These first-line therapeutic products are often confused as prescription medications, but in fact, they are not. Prenatal vitamins, iron supplements, benzoyl peroxide treatments are examples of these products that patients can now receive conveniently at a great price without the typical hassles associated with getting them.
Is my mobile number used when I recommend products to my patients through my phone?
No, your mobile number is not used to send your product recommendations. Your patients will receive the text from a shiftMD phone number.
How do I earn profits with shiftMD?
You can unlock your shiftMD earnings in the app, simply by tapping “unlock earnings” in the shiftMD app and following the prompts to either pay a flat fee or join shiftMD’s Inner Circle, which allows you to access these profits for free.
Each time a patient orders a product you recommended to them via shiftMD, a portion of those earnings go to you. If you simply want to use shiftMD as a free (and extremely handy) tool for sourcing and recommending wellness products to patients, that’s totally fine. However, if you’d like to earn ancillary income while doing so, you can!
When will I receive my shiftMD earnings?
Once you’ve unlocked your earnings, you can transfer the funds to your linked PayPal or bank account any time you’d like.
How do I declare this ancillary income?
Once a shiftMD account reaches $600 or above in earnings for the calendar year, shiftMD will supply the account holder with a Form 1099-MISC. This form will also be sent to the IRS to report the income earned. shiftMD will send out 1099 forms by the end of January that state the dollar amount earned through the app, so you can include this income with your normal tax reporting.
shiftMD users are able to track payments earned at all times. Simply open the app, go to Store Activity, and then tap Earnings.
What happens if my patient wants to return a product?
We want shiftMD providers and their patients to be 100% satisfied with their products. If that’s not the case, patients can contact shiftMD Customer Support at 1-844-826-4768 or by email at help@shiftMD.com.
What does shiftMD’s money-back guarantee entail?
Complete satisfaction is our goal. We proudly stand behind the quality of the products we offer, and if, for any reason, a patient is not satisfied with their purchase, shiftMD will gladly refund the cost of the merchandise, less shipping, within 30 days of receipt. See more details below:
Items may be returned or exchanged for any reason.
Send the item(s) back within 30 days of receipt, and your purchase will be refunded, less the original shipping cost. The customer will be responsible for the cost of shipping items back.
If you return an item because it has a defect, or if an error was made by shiftMD, include a copy of the shipping receipt with your package and your shipping costs will be refunded as well.
If the items purchased exceed a 30-day supply, you must return the unused items in order to receive a full refund.
Return Shipping Instructions:
Place the item(s) you are returning in sturdy packaging and make sure they fit securely.
Make a copy of the receipt that came with your original order, highlight or circle the item(s) you are returning, clearly indicate whether you want a refund or an exchange, and place the copy of the receipt in the box along with the item(s).
What happens if a patient has an adverse event with a product ordered through shiftMD?
They should stop utilizing the product and contact their healthcare provider or emergency services immediately, depending on the severity and cause of the event. Once the issue has been resolved, shiftMD will also want to share their experience with the manufacturer of the product, as each manufacturer has very specific procedures when addressing adverse events. Patients should contact shiftMD Customer Support at 1-844-826-4768 or by email at help@shiftMD.com. If necessary, shiftMD will gladly refund the patient their money for the purchase of the product.
How long does it take to ship an order?
Online or phone orders placed Monday to Friday by 1:00 p.m. EST will be processed for shipment that day, pending verification of billing and shipping information. Orders placed after 1:00 p.m. EST will be processed for shipment the next business day. Orders placed online Saturday and Sunday will be processed for shipment on Monday. In the event Monday is a holiday (e.g. Labor Day), the order will be processed the following Tuesday. All orders are shipped via United States Postal Service. Standard delivery time is 5 to 7 business days. For faster processing and delivery, we also offer expedited shipping services upon request, at an additional charge.
Do you ship to Canada?
At this time, we do not ship to Canada. We currently only ship to the United States and Puerto Rico.
Do you offer overnight shipping?
Yes, please contact us via email, chat, or phone for a quote for overnight shipping to your address.
What is your shipping policy in full?
Online or phone orders placed Monday to Friday by 1:00 p.m. EST will be processed for shipment that day, pending verification of billing and shipping information.
Orders placed after 1:00 p.m. EST will be processed for shipment the next business day.
Orders placed online Saturday and Sunday will be processed for shipment on Monday.
In the event Monday is a holiday (e.g. Labor Day), the order will be processed the following Tuesday.
To place orders by phone, Customer Service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.
All orders are shipped via United States Postal Service.
Standard delivery time is 5 to 7 business days.
For faster processing and delivery, we also offer expedited shipping services upon request, at an additional charge.
Refunds will not be issued for any order that is refused or abandoned by intended recipient, or orders that cannot be delivered due to address error.
All orders will be shipped with a verified USPS tracking number for online tracking and delivery confirmation.
Reshipped orders (replacing undelivered/lost items) will ship as UPS Signature Required, which costs the customer will be responsible for.
Customer Service must be notified of any damaged or missing items within 3 days of receipt. You can contact Customer Service here.
APO addresses will be shipped via USPS unless an upgraded shipping service was selected at checkout.
Is shiftMD a HIPAA Business Associate?
Yes. As a practitioner, you deal with sensitive patient information and privacy concerns on a daily basis. We, too, have a legal responsibility to protect and secure the data we collect on shiftMD under the HIPAA and HITECH legislation as a “Business Associate” of the practitioners who use our platform. shiftMD’s entire team is trained on its responsibility to follow internal policies in implementing HIPAA compliance. We’ve implemented several technical safeguards to protect Electronic Protected Health Information and other pertinent data on shiftMD — this includes SSL encryption, secure data handling, data redaction, destruction policies, and personal identification procedures for releasing data. If you have questions, please feel free to contact us and our HIPAA Compliance Officer will gladly field your questions.
Does shiftMD have to report to CMS any transfers of value under the Sunshine Law?
No. The federal Sunshine Law requires certain drug and device manufacturers to publicly report certain transfers of value to physicians and teaching hospitals. shiftMD is not the manufacturer of any FDA-approved prescription drugs reimbursed under Medicare or Medicaid. Therefore, shiftMD is not required to make reports under the Sunshine Law.
Is it legal for me to profit from the sale of the products I recommend?
As you know, shiftMD is an innovative way for patients to order a product you recommend to them via the shiftMD platform. Patient purchases on the shiftMD platform are self-pay, out of pocket transactions. shiftMD does not file with insurance and the patients making purchases must likewise certify that they will not seek reimbursement for the products. All shiftMD patient transactions are “outside of” insurance and no claims are ever filed with a government healthcare program for products purchased through shiftMD.
Do I need to tell my patients that I make a profit from the products I recommend?
Patients always have the option to purchase products through other pharmacies or merchants. Patients should be informed of this fact and should be given freedom of choice. Many patients will choose to use the shiftMD platform for convenience and cost savings, but other patients may wish to purchase the products elsewhere in order to use their insurance benefits. Patients should never be pressured to use the shiftMD platform; use of shiftMD is always optional and we ask that you take care to communicate such to your patients.
Is my data secure?
You bet. shiftMD uses a 128-bit SSL certificate to keep your information secure — the same level of encryption used by large banks around the world. Your information is private and secure.
Is my patient’s data secure?
Just as it’s used for provider data, shiftMD uses a 128-bit SSL certificate to keep patient information private and secure — the same level of encryption used by large banks around the world.
Is it ethical to sell non-prescription healthcare products to my patients?
shiftMD — and the providers who use the app — stand by the ethics of recommending expertly vetted, high quality non-prescription healthcare products to patients. But don’t just take our word for it. Check out what the American Medical Association and the American College of Obstetrics and Gynecologists have to say about it.
Here’s a snippet on the subject from The American College of Obstetrics and Gynecologists’ website:
“[When] medically indicated products are not covered by insurance, direct-to-patient sales may be permissible. When offering the sale of medical goods or services to patients in the clinical setting, obstetrician-gynecologists should ensure the following:
First, the offered product should be clinically indicated and its use should be consistent with current medical practice.
Second, if access to equally effective alternative products exists, obstetrician-gynecologists should not restrict patients’ access to alternatives or misleadingly imply that products sold in the office are the best or only available treatment options.
Third, obstetrician-gynecologists should not coercively suggest that continued care is contingent upon purchasing medical products directly from the physician or the clinic.
Finally, the selling price of all products should not exceed the fair market value. If these safeguards are not in place, the therapeutic focus of the patient-physician relationship may be significantly weakened.”
The shiftMD team is in complete agreement!
Got a question that’s not answered here? Feel free to contact us!