• Online or phone orders placed Monday to Friday by 1:00 p.m. EST will be processed for shipment that day, pending verification of billing and shipping information.
• Orders placed after 1:00 p.m. EST will be processed for shipment the next business day.
• Orders placed online Saturday and Sunday will be processed for shipment on Monday.
• In the event Monday is a holiday (e.g. Labor Day), the order will be processed the following Tuesday.
• To place orders by phone, Customer Service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.
• All orders are shipped via United States Postal Service.
• Standard delivery time is 5 to 7 business days.• For faster processing and delivery, we also offer expedited shipping services upon request, at an additional charge.
Additional information regarding your shipment:
• Refunds will not be issued for any order that is refused or abandoned by intended recipient, or orders that cannot be delivered due to address error.
• All orders will be shipped with a verified USPS tracking number for online tracking and delivery confirmation.
• Reshipped orders (replacing undelivered/lost items) will ship as UPS Signature Required, which costs the customer will be responsible for.
• Customer Service must be notified of any damaged or missing items within 3 days of receipt. You can contact Customer Service here.
• APO addresses will be shipped via USPS unless an upgraded shipping service was selected at checkout.
Do you offer overnight shipping?
Yes, please contact us via email, chat, or phone for a quote for overnight shipping to your address.
Do you ship to Canada?
At this time, we do not ship to Canada. We currently only ship to the United States and Puerto Rico.
Our 30-Day Money Back Guarantee:
Your complete satisfaction is our goal. We proudly stand behind the quality of our products, and if, for any reason, you are not satisfied with your purchase within 30 days of receipt, shiftMD will gladly refund the cost of the merchandise, less shipping.
Items may be returned or exchanged for any reason.
• Send the item(s) back within 30 days of receipt, and your purchase will be refunded, less the original shipping cost.
• The customer will be responsible for the cost of shipping items back.
• If you return an item because it has a defect, or if an error was made by shiftMD, include a copy of the shipping receipt with your package and your shipping costs will be refunded.
• If the items purchased exceed a 30-day supply, you must return the unused items in order to receive a full refund.
Exchanging unopened items:
• If the new item costs more than the original purchased item, the customer will be responsible for the difference.
• If the new item costs less than the original purchased item, you will be refunded the difference.
Return Shipping Instructions:
1. Place the item(s) you are returning in sturdy packaging and make sure they fit securely.
2. Make a copy of the receipt that came with your original order, highlight or circle the item(s) you are returning, clearly indicate whether you want a refund or an exchange, and place the copy of the receipt in the box along with the item(s).